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Ormskirk woman slams ‘appalling service’ after her ‘traumatic’ Merseyrail journey home

Ormskirk woman slams ‘appalling service’ after her ‘traumatic’ Merseyrail journey home

An Ormskirk woman has criticised the “appalling service” she and her husband experienced following her “traumatic” rail journey home.

Anita Fielding had spent time in Liverpool celebrating her husband’s birthday but her day turned sour during her train ride back to West Lancashire. The passenger says the car she was travelling in was ” virtually empty” until the train reached Aintree, when huge crowds who were intoxicated, began to “pile on”.

Anita, who was travelling on a three-car train, told the ECHO: “The doors opened and people came piling in and 90% were drunk. My husband was sat opposite me and couldn’t get to me, people were pushing against me.

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“I felt totally traumatised, when we got off the train the staff asked if we were okay. You couldn’t move, it was overwhelming.

“Crowds were pushing to get on the train, people were shoving, it was a horrendous experience. There was no organisation at all, I feel sorry for the staff.

“People were drinking, people were kicking off, it ruined the day. They need to look at what events are going on, I didn’t know there had been a gig that day, but they must have known that so why only send a three-car train?”

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  • June 25, 2023